Posted 2-27-11:

Well I just wanted to start by saying I hated Sprint PCS but now I will do my best to get my story out and hope it helps at least someone.

I was a long time Sprint user, somewhere around 2005, maybe before then. I was promoted at work and was given a phone so I let my wife us my Sprint. She had access to pay for the phone. Around 2007 she called in for something. Note, I was out of contract at this point. Well, she made some type of change which created a new contract. When I found out I was pissed. I called and complained and complained, of course, this got me no where. Well in 2010, now out of contract, she called with the intent of cancelling the account. Since she is not the account holder, I assumed the would have to talk to me. NOT AT ALL. She was told that instead of cancelling they would give her a $10.00 per month credit if she stayed and was not told about a new contract. Well again, here we are about to cancel the account, Feb, 2011 and guess what.......we are in contract again. I COULDN'T BELIEVE WHAT I WAS HEARING. So, I peacefully denied acknowledgement of a contract and ask for a manager. BOOM, she hangs up on me. Weird huh? So I call back, talk to Mario, he couldn't help me stating there is nothing he could do to cancel the early termination fee. WE NEVER AGREED TO RENEW, WHY SHOULD I PAY. So, I speak to a manager, julio or something. We go back and forth until I get so upset I just figure it would cost more to take them to court. He stated that he would drop the contract fee but would take back the $10./mo credit we were given for 11 months. These guys know how to push people around, I mean how can you fight this kind of company. Finally I get tired of yelling at this guy and I agree to a lower termination fee of $50.00 and I hung up.

Note:
I CALLED AFTER THE FIRST CONTRACT SCAM AND STATED TO THEM THAT I ONLY AUTHORIZED MY WIFE TO PAY THE ACCOUNT AND NOT IN ANY WAY AUTHORIZED TO MAKE CHANGES SO THIS DOESNT HAPPEN AGAIN. FUNNY THING IS, THEY HAD NO RECORD OF THAT.

I filed a complaint with the Better Business Bureau.

So, a few weeks after my complaint with the Better Business Bureau, I was contacted by Tammy McCants, Sprint Executive Complaints or something.  Though she was nice, she stated that she would review my account and my claim but would consult with her managers and get back to me the next day.  To my surprise, she did, but stated that there was nothing they could and would not remove my termination fee.  You would think they would do more for long term customers BUT it's obviously all about the bottom line to Sprint. 

DON'T BUY SPRINT SERVICES,
Derek G, S. Car

Contact me HERE if you would like to add your story.



IT'S NOT ABOUT THE MONEY, IT'S ABOUT HONESTY AND TRUTH!


HERE IS THE RESPONSE FROM SPRINT:

Sprint Nextel is in receipt of the above-referenced inquiry of Mr. Derek G ----. We received this inquiry on March 1, 2011, and we appreciate your assistance in bringing our customers' concerns to our attention.

We regret any inconvenience that this matter may have caused Mr. G ---- and that he canceled his wireless account. We reviewed our records which reflect that Ms. G ---- accepted an offer to receive a $10 monthly credit, which extended her current Service Agreement for 24 months when she contacted our Account Services Department on April 21, 2010. Our records also reflect that Mr. G ---- disputed the associated Early Termination Fee when he requested to cancel his wireless account on February 27, 2011. In an effort to reach a mutual resolution, Mr. G ----'s Early Termination Fee was reduced to $50, which he reluctantly accepted. After further review of Mr. G ----'s account, we determined that we have provided a fair and equitable resolution to his account concerns. Therefore, we respectfully decline his request to waive the Early Termination Fee.

If we can be of further assistance with this matter, Mr. G ----- can contact me by calling the Sprint Executive & Regulatory Services Department toll-free at 1-866-727-0665 or directly at (817) 215-3584, Monday through Friday, between 8:30 a.m. and 5 p.m., Central Time.

Sincerely,

Tammi McCants

Executive Services Analyst

 

(Look at this: - Sprint states above regarding my wife,  "Ms. G ---- accepted an offer to receive a $10 monthly credit, which extended her current Service Agreement for 24 months when she contacted our Account Services Department on April 21, 2010. " 

Can you see that they do not have proof that she accepted the extended contract, it just says, "which extended", what is that!!!! Are we suppose to already this would happen.  Isn't that illegal, placing customers into contracts with acknowledgement???????? Oh, when I asked to hear the recording, she stated, it wasn't there.......humm......  

 

MY RESPONSE WITH THE BBB:

3-28-11 response to BBB.

My wife never accepted an extended service contract, she was unlawfully swindled into accepting a $10 per/m credit in exchange for not cancelling the account at the time the reduction was accepted. She wanted a lower phone bill, not another 2 years of paying $99.00 per/m when she only used the phone and text. We have since moved to another carrier with no contract and is only $35.00 a month. Why would we pay $99 when we could save each month? WE NEVER AGREED TO A CONTRACT AND IS WHY I'M SO UPSET. I ONLY AGREED TO $50.00 CANCEL FEE TO GET THE GUY OFF THE PHONE AND CANCEL MY ACCOUNT. IF THERE IS NO RESOLUTION HERE, I HOPE MY NEW WEBSITE WILL HELP OTHER IN CHOOSING TO STAY FAR AWAY FROM THE ILLEGAL PRACTICES THAT I HAVE EXPERIENCED WITH SPRINT!

I would accept a waiver for the $50.00 fee to resolve this complaint.

Thank you BBB,

Derek G-----